Data Protection International Licensing Confidential Information

Privacy Policy crowm99

We at crowm99 take our responsibility to protect your personal information seriously. This policy clearly explains how your data is collected, used, stored and protected while you use our platform.

Effective date: 1 January 2026  ·  Version: 3.0

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Our Commitment

Why Your Privacy Matters

crowm99 builds player trust through transparent and responsible data management practices.

High-Level Data Encryption

All your personal information and financial transactions are protected using 256-bit SSL encryption technology. Data transmitted between your device and crowm99 servers is always kept confidential.

No Data Sales to Third Parties

crowm99 does not sell, transfer or disclose your personal information to any third party for marketing purposes without your consent. Your data belongs to you.

Full Control Is Yours

You have the right to access, update and request deletion of your personal data at any time. We provide a straightforward process for you to manage your own account information.

International Licensing Compliance

As a platform operating under an international licence, crowm99 complies with globally recognised data protection standards, including strict account verification procedures.

Transparent Use of Cookies

We use cookies only to improve your browsing experience, save language preferences and maintain session security. You can manage cookie settings through your browser.

24/7 Privacy Support

The crowm99 customer support team, operating 24 hours a day, 7 days a week, is ready to assist you with any privacy and data protection enquiries in Malay and English.

Effective Date: 1 January 2026. This policy supersedes all previous versions and applies to all crowm99 platform users.

Clause 1

Introduction and Scope of Policy

This Privacy Policy is established by crowm99 ("we", "our platform") to explain how we handle personal information collected from users ("you", "player") who access or use the crowm99.com website and all services offered through it.

By registering an account, accessing the website or using any crowm99 service, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact our support team for further action.

This policy covers all information collected through the crowm99.com website, mobile applications, live chat service, support email and all official crowm99 communication channels.

crowm99 operates under an international licence and is subject to data protection requirements set by the relevant regulatory bodies. We ensure all our data processing practices align with recognised international standards.

Clause 2

Personal Information We Collect

crowm99 collects your personal information through various means depending on how you interact with our platform. The information collected falls into two main categories:

Information You Provide Directly

  • Full name as shown on your identity card or MyKad
  • Identity card number (MyKad) or passport number for identity verification purposes
  • An active and reachable email address
  • A mobile number registered in Malaysia
  • Date of birth to verify the minimum age requirement of 21 and above
  • Bank account or e-wallet details for processing deposits and withdrawals
  • Account password stored in encrypted form (hashed)

Information Collected Automatically

  • IP address and general geolocation information
  • Browser type and version used
  • Game activity and betting data including transaction history
  • Device information such as operating system and screen resolution
  • Session cookies and website usage analytics data
  • Access time logs and pages visited
Important Note: We do not collect credit or debit card numbers directly. All financial transactions are processed through designated payment gateways namely Touch 'n Go eWallet, DuitNow, FPX online banking and cryptocurrency (USDT, BTC, ETH), each of which has its own security standards.
Clause 3

Purpose of Using Personal Information

crowm99 uses your personal information solely for legitimate purposes related to the provision of platform services. We do not process your data for any other purpose without your explicit consent.

Account Management and Identity Verification

Your personal information is used to create and verify your player account, process deposit requests with a minimum of RM30 and withdrawal requests with a minimum of RM50, and secure your account from unauthorised access. Our KYC (Know Your Customer) process requires valid identity verification to meet licensing requirements.

Service Delivery

Your data enables us to process withdrawals within 5 to 30 minutes, send notifications about bonuses including a 150% welcome bonus of up to RM1,500, manage your VIP programme and provide effective 24/7 customer support in Malay and English.

Security and Fraud Prevention

We analyse account usage patterns to detect suspicious activity, prevent fraud, money laundering and other unlawful activities. This is a mandatory requirement under our international licensing policy.

Service Improvement

Aggregated data that cannot identify individuals is used to improve platform quality, enhance the user interface and develop new features that better suit the needs of Malaysian players.

Clause 4

Sharing and Disclosure of Information

crowm99 understands that your trust is the foundation of our relationship. We therefore apply a strict policy on the disclosure of your personal information to outside parties.

Core Principle: We do not sell, rent or trade your personal information. Any data sharing is done only when necessary to deliver services to you or when required by law.

Third-Party Service Providers

We share limited data with service providers that help us operate the platform, including payment gateway providers to process transactions via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency. All such providers are bound by strict confidentiality agreements and may only use the data for the specific purposes defined.

Legal and Regulatory Requirements

crowm99 may need to disclose your personal information when required by court order, a request from a lawful authority, or an international licensing regulatory body. In such situations, we will notify you as far as possible unless prohibited by law.

Business Transfers

In the event of a merger, acquisition or sale of company assets, user personal information may be transferred as part of the business assets. You will be notified in advance and will have the right to opt out before your data becomes subject to a different privacy policy.

Clause 5

Data Retention Period

crowm99 retains your personal information only for as long as necessary to fulfil the purposes stated in this policy or as required by law and licensing obligations.

Active account data is retained for the duration your account remains active. After account closure, certain information may be retained for a period defined by regulatory requirements related to fraud prevention and financial reporting obligations. Once the retention period ends, your data will be securely deleted or anonymised.

Clause 6

Your Rights as a User

As a crowm99 user, you have the following rights regarding your personal information. We are committed to facilitating the exercise of these rights promptly and effectively.

Right of Access You may request a copy of the personal information we hold about you at any time.
Right of Rectification You have the right to correct personal information that is inaccurate or incomplete in your account profile.
Right of Erasure You may request deletion of your personal data, subject to applicable legal obligations.
Right to Restrict Processing In certain situations, you may ask us to limit the way we process your data.
Right to Data Portability You may request your information in a machine-readable format for transfer to another platform.
Right to Object You may object to the processing of your data for certain purposes, including direct marketing.

To exercise any of the rights above, please contact our support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

Clause 7

Technical Security Measures

crowm99 implements various technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or unintended disclosure.

Measures in place include 256-bit SSL encryption for all data communications, password storage using strong hashing algorithms, continuous security monitoring by our information security team, strict internal access controls, and regular security audits by independent third parties.

Although we take all reasonable precautions, no security system is perfect. You are also responsible for keeping your account password confidential and not sharing it with anyone. If you suspect unauthorised access, contact us immediately.

Clause 8

Cookie Policy

Cookies are small text files stored on your device by the browser when you visit crowm99.com. We use cookies to improve the functionality and user experience of our platform.

Types of Cookies We Use

Essential Cookies: Required for basic platform functions such as login authentication and session management. These cookies cannot be disabled without affecting your ability to use the platform.

Functional Cookies: Store your preferences such as language settings and display options to provide a more personalised experience.

Analytics Cookies: Help us understand how users interact with the platform for improvement purposes. This data is aggregated and cannot identify individuals.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect your experience on crowm99.com.

Clause 9

Amendments to the Privacy Policy

crowm99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant amendments will be communicated to you via your registered email or a clear notification on our platform.

The "Effective Date" at the top of this document reflects the latest version of the policy. Continued use of the crowm99 platform after any amendments is considered your acceptance of the updated policy. We encourage you to review this page periodically.

How to Contact Us: For any questions, concerns, or requests related to this Privacy Policy, please contact our Data Protection Officer by email at [email protected] or via 24/7 live chat available on our platform. Our team is ready to assist in Malay and English.
FAQ

Questions About Privacy

Answers to the most frequently asked questions by crowm99 players regarding data protection.

crowm99 does not sell or share your personal information with third parties for marketing purposes. We only share necessary data with payment service providers such as Touch 'n Go eWallet, DuitNow and FPX to process your transactions, and this is done under strict confidentiality agreements. Disclosure to other parties only occurs when required by law or an international licensing regulatory body.

You can submit a data deletion request by contacting the crowm99 support team via 24/7 live chat or by sending an email to [email protected]. State clearly that you wish to exercise your right to data deletion. Our team will process your request within a reasonable period, subject to record-keeping obligations set out by applicable licensing and legal requirements.

Yes. crowm99 uses 256-bit SSL encryption to protect all financial information during data transmission. We do not store credit or debit card numbers directly — all transactions are processed through secure payment gateways. Minimum deposits of RM30 and minimum withdrawals of RM50 are processed within 5 to 30 minutes through trusted payment methods.

Identity verification is a mandatory requirement under our international licence. This process ensures that only players aged 21 and above can use the platform, prevents identity fraud, and meets anti-money laundering requirements. The information you provide during verification is protected and used solely for this purpose.

Yes, you have the right to access and update your personal information. Basic details such as mobile number and email address can be updated directly through your account settings. For more significant changes such as your name or identification details, please contact our support team via 24/7 live chat or email at [email protected] with the required supporting documents.
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